Conversational AI and Chatbot Systems Professional Certificate Course

by Berlin School of Business and Innovation

This programme is designed for individuals interested in learning about conversational agents (and chatbots) and how they efficiently work. The programme provides a comprehensive introduction to the world of conversational AI and chatbots. As these technologies continue to gain popularity, businesses are keen to leverage their benefits in terms of customer engagement, task automation, and cost reduction across various industries.

Acquired Skills / Knowledge

customer engagement

dialogue management

chatbot systems analysis

task automation

Earning Criteria

Compulsory attendance in all synchronous face to face sessions plus completion of the study requirements of the asynchronous study via BSBI's Platform. Participants that complete successfully both the synchronous and asynchronous parts participate in a final test at the end of the course which covers all key subjects and learning outcomes.