Conversational AI and Chatbot Systems Professional Certificate Course
by Berlin School of Business and Innovation
Edwin Adjei Poku
ISSUED ON
02 August 2025
VALIDITY
This Credential does not expire
About
This programme is designed for individuals interested in learning about conversational agents (and chatbots) and how they efficiently work. The programme provides a comprehensive introduction to the world of conversational AI and chatbots. As these technologies continue to gain popularity, businesses are keen to leverage their benefits in terms of customer engagement, task automation, and cost reduction across various industries.
Acquired Skills / Knowledge
Earning Criteria
Compulsory attendance in all synchronous face to face sessions plus completion of the study requirements of the asynchronous study via BSBI's Platform. Participants that complete successfully both the synchronous and asynchronous parts participate in a final test at the end of the course which covers all key subjects and learning outcomes.
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Credential Verification
Issued by: Berlin School of Business and Innovation
Credential Signatory: Faculty of Executive & Professional Education
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